Customer service and technical support at Duravit
Our technical support team is here to help!
Business hours
Monday to Thursday, 9:00 a.m. – 6:00 p.m. EST Friday, 9:00 a.m. – 5:00 p.m. EST
Our team is happy to support you.
Customer Experience at Duravit
Our friendly and knowledgeable Customer Solutions Staff is ready to assist you. Please contact us at 1-888-DURAVIT, prompt 1.
- PO & stock status for our wholesale partners
- Spare parts requests & identification
- Pre-installation information and planning support
- Sales and specification support
Additional services from Duravit
Assembly videos
Perfect installation made easy: our detailed Duravit installation videos guide you step by step through the installation process.
Spare parts search
Find the right spare parts for your Duravit products quickly and easily with the spare parts search at spares.duravit.com.
Duravit Warranty promise
We are so confident in the quality of our products that we offer a lifetime warranty on our ceramics. These and other warranties are summarized here for you.
Craftsmen portal
Duravit's professional portal for all tradespeople. Save your projects here, use the targeted product search, or take advantage of technical drawings, CAD data, and much more.
SensoWash® service
Whether you have questions about installation, maintenance, or functionality of your SensoWash® shower toilet, we offer expert support here.
E-learning seminars
We offer e-learning programs on various product topics that you can access conveniently from home or on the go.
Download Center
Here you will find CAD drawings, product illustrations, catalogs, and much more for every Duravit Series in various formats for download.
Duravit brochures
Here we have compiled our extensive catalog program for you. You can view the brochures in your browser or download them.