Our warranty promise
Lifetime warranty on bathroom ceramics
Duravit places the highest value on precision and sustainability in the development and production of its products. We are so confident about the quality of our products that we are offering a lifetime guarantee on our ceramics. The end customer can easily register their Duravit ceramic online here up to 3 months after purchase and receive a personal certificate. Should a material, manufacturing or construction defect be discovered, the claim can also be made online. Duravit will bear the costs for the installation and removal of the affected product in the event of a warranty claim.
SensoWash® service and warranty
Duravit offers an extended warranty on all SensoWash® products. To register for this warranty, please complete the following form. You will receive your warranty certificate upon completion of registration.
5-year warranty
Duravit offers a voluntary five-year guarantee on selected products. For sanitary ceramics, bathtubs and shower trays (except whirlpool tubs), toilet seats (except shower WCs and shower WC attachments), faucets, installation systems, bathroom furniture and accessories, Duravit guarantees that these products will be free of material, manufacturing or construction defects for the duration of the guarantee. The state of the art in science and technology at the time of production is decisive.
Duravit will, at its own discretion and expense, either repair or replace any defective products. Duravit is entitled to commission a plumber to carry out the services under these warranty conditions.
The defective product will be replaced or repaired by supplying a new product of the same type and quality free of charge. If the defective product is no longer being manufactured at the time of the warranty claim, Duravit reserves the right to supply an equivalent product. After a replacement, the defective products become the property of Duravit.