Duravit product label on a gray background

Where can I find my item number?

To find the right replacement part, you'll first need the part number or serial number of your product. Please refer to the table below to find the location of the serial number on your product, depending on the product type.

In addition to the laser-engraved serial number, the item number and serial number are also printed on a product label on the retail packaging.

Location of the item or serial number

Sink Faucet In the center of the back of the valve body
On older models, on the underside of the spout
Exposed Shower and Bathtub Faucets (Front view) on the left side of the back
Single-lever mixers and thermostatic mixers (concealed) (Front view) on the left side of the underside of the rosette
3-hole faucet / floor-standing bathtub faucet On the underside of the spout

How to find the right replacement part

Using this information, you can either select the appropriate item from the product or accessory groups, or enter the item number directly into the search bar at the top to find the specific product.

On each product detail page, you'll find the corresponding exploded view with the associated part numbers, as well as different model series (model years), if applicable. For some items, specific replacement parts are also listed at the bottom of the product page. All you need to access this content is to complete a quick registration on the website.

Technical Consulting

Do you need immediate assistance with urgent customer inquiries or technical challenges in ongoing projects? — With its technical consulting services, Duravit provides you with the right contact person for your needs!

Our experts are experienced professionals who are here to support you with expert solutions.

Here’s how to reach the Duravit experts:
Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 3:00 p.m.

By email: tb@duravit.de
By phone: +49 (0) 783370 403

Find a dealer near you