Customer service and technical support at Duravit

Do you have questions about our products, require technical information, or need help with installation? Our free technical support offers you comprehensive assistance.

Our technical support team is here to help!

Business hours

Monday to Thursday, 8:30 a.m. – 3:00 p.m. Friday, 8:00 a.m. – 3:00 p.m.

Our team is happy to support you.

If all of our master craftsmen and technicians are busy, please leave a message on our voicemail. We will call you back as soon as possible. If your issue cannot be resolved over the phone, we will send our own customer service team to your location.

Our customer service for you

During the consultation, we can switch to a simple video call via WhatsApp or Facetime if necessary. This allows us to get a quick and comprehensive overview of the situation on site and provide even more straightforward and targeted assistance.

If your issue cannot be resolved by phone or video call, we will send our own factory customer service team to your location. Benefit from these and many other services offered by our technical support team:

Assembly tips
Spare part requests
Pre-installation information and planning support
Suggestions for possible and optimal combinations of our products

Additional services from Duravit

Technician installing a sink with wall-mounted faucet.

Assembly videos

Perfect installation made easy: our detailed Duravit installation videos guide you step by step through the installation process.

Spare parts search

Find the right spare parts for your Duravit products quickly and easily with the spare parts search at spares.duravit.com.

Duravit Warranty promise

We are so confident in the quality of our products that we offer a lifetime warranty on our ceramics. These and other warranties are summarized here for you.

Craftsmen portal

Duravit's professional portal for all tradespeople. Save your projects here, use the targeted product search, or take advantage of technical drawings, CAD data, and much more.