FAQs - Frequently Asked Questions
Service and Contact
How do I contact customer service?
You can reach our customer service team by phone or email. Our team also includes service technicians who will come to your location if we are unable to resolve the issue over the phone or via email.
Our team can be reached by phone Monday through Thursday from 8:00 a.m. to 5:00 p.m. and on Fridays from 8:00 a.m. to 3:00 p.m. at +49 7833 70 403, or by email at
Is there a Duravit online store?
You can purchase our products from authorized retailers. You can find an overview here:
Who can I contact if I have technical questions?
You can reach our master plumbers and technicians on the technical hotline at +49 7833 70 403. Monday through Thursday from 8 a.m. to 5 p.m., and Friday from 8 a.m. to 3 p.m. If all staff members are currently on the line, please leave a message on our voicemail, and we will call you back. Outside of these hours, please feel free to send us an email at
How can I plan my Duravit bathroom?
With our free bathroom planner, you can easily design your dream bathroom online; our professional bathroom planning team is also available to provide you with personalized advice.
My product line is no longer available—can anyone help me?
Our technical support team will be happy to assist you and can be reached by email at tb@duravit.de.
Where can I find the nearest Duravit retailer?
Use our retailer search to quickly and easily find the Duravit retailer nearest you.
Where can I buy Duravit products?
You can purchase Duravit products from our authorized retailers, whom you can find using the retailer search.
Warranty and Company
How can I file a complaint?
Please submit your inquiry in writing (by mail, fax, or email), including the Duravit order number (if available) and the item number of the affected product. A detailed description of the issue, along with photos or videos if possible, will help ensure prompt and professional resolution. Please be sure to include your complete contact information, including the source of purchase and the installation company. You are also welcome to use our form and send it to the following email address.
Who can help me with questions about complaints?
You can reach our customer service team at +49 7833 70 1508 on weekdays from 8 a.m. to 4 p.m. Outside of these hours, please feel free to send us an email at
Does Duravit offer a warranty in addition to the statutory warranty?
Excellence is a fundamental part of Duravit’s corporate philosophy. That is why we offer consumers a voluntary manufacturer’s warranty, depending on the product. In the area of sanitary ware, we even offer a lifetime warranty. You can find the terms and conditions in our warranty promise.
Where does Duravit manufacture its products?
You can find an overview of all Duravit production sites on our company website.
Which designers does Duravit collaborate with?
Duravit collaborates with renowned international designers; you can find an overview of all partners under "All Designers."
Replacement Parts and Compatibility
Where can I find replacement parts?
You can find the right replacement parts for your Duravit product using our replacement part search.
How do I find the right replacement toilet seat for my Duravit toilet?
Here's where our Duravit Toilet Seat Finder can help you:
Where can I find installation, operating, and maintenance instructions?
You can find all the necessary documentation on our website—as well as in the Download Center in our Professionals section.
Where can I find the item number?
Please refer to the table to determine the location of the serial number on the product, depending on the product type.
- Sink FaucetIn the center of the back of the faucet body. On older models, on the underside of the spout.
- Exposed shower and bathtub faucets(Front view) on the left side of the back
- Single-lever mixers and thermostatic mixers (concealed)(Front view) on the left side of the underside of the rosette
- 3-hole faucet / floor-standing tub fauceton the underside of the spout
In addition to this laser marking, the retail packaging includes a product label with both the item number and the serial number.
Installation and Maintenance
Who can install my Duravit product?
Plumbers will handle the installation; you can also find them using our retailer search.
How do I clean ceramic items with a WonderGliss coating?
It’s best to clean your WonderGliss-coated ceramic finish daily with a damp cloth. Make sure the cloth is always clean. Microfiber cloths are not recommended. If you need to use a cleaner, we recommend using a mild product such as a standard vinegar-based cleaner (see recommendations in the care instructions). Acidic cleaners (based on acetic or citric acid) are particularly effective at removing any lime scale deposits. You can use a toilet brush as usual to clean your toilet. If, contrary to expectations, stubborn dirt does form on the finish, simply let your bathroom cleaner sit overnight. Foam cleaners are particularly well-suited for this purpose, as they adhere well even to sloped finishes. Alternatively, you can place toilet paper soaked in cleaner on the stain.
How do I care for acrylic bathtubs?
As a general rule, acrylic can be easily kept clean with a soft cloth and a little water. Please be sure to avoid abrasive cleaners. For occasional deep cleaning and to remove stubborn stains, we recommend the Duravit Care Set for Acrylic Surfaces #790301 00 0 00 0000—available from specialty retailers. Heavier soiling can also be removed with rubbing alcohol. Rinse with warm water afterward.
Can acrylic be repaired?
Acrylic bathroom fixtures can be repaired. Repair kits are available on the open market. Alternatively, we’d be happy to send you a Germany-wide list of “bathtub repair specialists” who may be able to perform the repair so that virtually no color difference is visible afterward. Please feel free to contact us at kundendienst@duravit.de.
Can bathroom fixtures be repaired?
Our sanitary ware is made from natural raw materials and only achieves its dimensional stability when fired at over 1,200 °C. For this reason, subsequent repairs are not possible. Hygiene is one of the key considerations in the field of sanitary ware. It is simply not possible to produce a cold repair compound that permanently guarantees the same properties as the fired ceramic glaze.
How can you remove stubborn stains or limescale from ceramic surfaces?
Let the cleaner (e.g., pure citric acid) sit for a while. Simply dampen the affected areas with the cleaning solution (you may want to soak a cloth or toilet paper in the solution) and let it sit for a few hours. Afterward, the dirt can often be removed very easily. As an alternative to citric acid, you can use vinegar, vinegar essence, or vinegar-based cleaner. Foam cleaners have the advantage of adhering to smooth and vertical finishes longer than liquid cleaners. Foam can also be sprayed directly under the toilet rim. This reliably removes limescale, bacteria, and germs.
How do I remove black streaks from the sink?
Metal scuff marks can be removed from ceramic surfaces without a WonderGliss coating using an abrasive cleaner. Mr. Muscle's Stahlfix classic, for example, works well for this purpose.
Why has my toilet seat turned yellowish?
The toilet seat is made of high-quality plastic with a hygienically sealed finish. For this reason, cleaning with water and mild soap is sufficient. This finish can be damaged not only by direct contact with harsh cleaning agents, but also by fumes released when a cleaning agent is left to sit in the toilet bowl while the toilet seat is closed. The use of air fresheners on the rim or tabs in flush tanks with a drop-in slot can also damage the finish of the toilet seat. The hygienically sealed protective layer is damaged by exposure to vapors, and, microscopically speaking, the pores in the finish open up. Due to capillary action, a mixture of urine and water can penetrate the finish, causing the toilet seat to discolor.
When using a toilet cleaner to clean the toilet, make sure that the toilet seat assembly (seat ring and lid) remains open and is not closed until the cleaner has been completely flushed out of the toilet bowl, so that the fumes from the cleaner do not damage the finish of the toilet seat or the hinges.
Is Duravit bathroom furniture water-resistant?
Duravit bathroom furniture is suitable for use in bathrooms and is resistant to normal moisture. Any standing water on wooden (melamine) countertops should be wiped away. We recommend briefly wiping down the furniture with a dry cloth after an extended shower or bath and ventilating the room well; for interior bathrooms, use a fan to circulate air.