Welcome to the professional area
Here you will find everything you need for your daily work with Duravit – compact, practical and to the point. Whether on the construction site or in the office, we support you in implementing your projects even more efficiently and successfully.
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Virtual Showroom 360°
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Technical advice
Do you require immediate assistance with urgent customer inquiries or technical challenges in ongoing projects? Duravit's technical support team will provide you with the right contact person for your needs.
Our experts are experienced professionals who are on hand to provide you with expert solutions.
How to contact the Duravit experts:
Monday to Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 3:00 p.m.
By email: tb@duravit.de
By phone: +49 (0) 783370 403
Questions and answers
Where can I find assembly, operating, and maintenance instructions?
You can find our installation, operating, and maintenance instructions on our specialist portal pro.duravit.de. They are stored there according to product type – simply select the desired product and call up the relevant documents.
Where can I find technical drawings?
Technical drawings are also available at pro.duravit.de. Simply enter the product number in the search function to find the corresponding drawing.
Does Duravit provide CAD and 3D data?
Yes, CAD and 3D data can also be downloaded from pro.duravit.de.
We also offer BIM data via the BIMobject platform.
How do I access the image database?
You can find our extensive image database with press and product images at the following link: https://www2.duravit.de/service/presse/bilddatenbank.de-de.html
Where can I find content and videos to help me design my website?
You can find multimedia content such as images, videos, and other digital materials to help you design your website in the Digital Support section.
For individual inquiries, please feel free to contact our marketing team at marketing@duravit.de.
How do I register my ceramic for the lifetime warranty?
Registering your bathroom ceramics for the lifetime warranty is easy to do online: Register now!
How do I get replacement parts?
Through our spare parts search.
Who can I contact if I have technical questions?
Our technical support team will be happy to help you:
tb@duravit.de
+49 (0) 7833 70 403
How do I know which Duravit products are compatible with each other?
Information on product compatibility can be found in the product catalog or directly at pro.duravit.com on the respective product page.
Which Duravit representative is assigned to me?
You can find your personal contact person using the regional maps under Professionals > Contact. There, you can search by region and area of responsibility.
How/where can I complain about a product?
Please send us your request in writing (by letter, fax, or email), quoting the Duravit order number and the item number of the product concerned, if available. A detailed description of the fault and, if possible, photos or videos will help us to process your request quickly and efficiently. Please do not forget to include your full contact details, including the source of purchase and the installation company.
You are also welcome to use our form and send it to the following email address: tb@duravit.de